Connect Care Insurance

1 (855) 425-8004

Connect Care Insurance Website Terms and Conditions

These Terms and Conditions (“T&Cs”) are part of your agreement with Connect Care Insurance, LLC, including its affiliates, agents, and assigns (“CCI,” “we,” “us,” or “our”). These T&Cs constitute a legal contract governing your use of our services and website. Your service agreement with us includes the following components:

  1. These T&Cs
  2. Website Terms of Use: [https://connectcareinsurance.com/terms-of-use]
  3. Privacy Policy: [https://connectcareinsurance.com/privacy-policy]
  4. Supplemental service documentation, such as enrollment consent forms or ID verification instructions.
  5. Any email, website, or chat communications referencing coverage eligibility or service interactions.

In case of conflict between these T&Cs and other service-related documentation, these T&Cs will take precedence.

  1. Services Overview

CCI connects consumers to insurance coverage options including Affordable Care Act (ACA) health plans, Dental, Vision, Home, and Auto insurance products. CCI does not itself underwrite or issue insurance policies. Rather, we help individuals compare plans and facilitate enrollment with licensed carriers.

CCI does not charge you for using its services. Our services are provided free of charge through our partnerships and the Health Insurance Marketplace.

  1. Acceptance of Terms

You accept this Agreement by any of the following:

  • Using the CCI website or contacting us through our channels;
  • Providing personal information to begin a consultation;
  • Signing an enrollment consent form;
  • Engaging with a CCI agent (via phone, chat, or email).

If you do not accept these T&Cs, do not use our website or services.

  1. Eligibility and Responsibility

You must be at least 18 years of age and legally authorized to enter into contracts to use our services. You are responsible for ensuring the accuracy of information you provide and understanding the insurance plans into which you enroll.

You may authorize others (e.g., a family member or caretaker) to interact with us on your behalf. If you share personal validation data with another person, any decisions they make on your behalf will be binding.

  1. No Insurance Guarantee or Liability

CCI facilitates the enrollment process but does not guarantee coverage approval. Your insurance carrier is responsible for:

  • Determining eligibility,
  • Issuing policy documents,
  • Billing premiums,
  • Processing claims and benefits.

CCI is not responsible for policy cancellations, premium disputes, or coverage denials by third-party insurers.

  1. Refund Policy

CCI does not collect payments from you and therefore does not offer refunds. All premium payments, reimbursements, or financial disputes must be addressed directly with your chosen insurance provider.

  1. Dispute Resolution

CCI AND YOU AGREE THAT ANY CLAIMS OR DISPUTES RELATED TO OUR SERVICES WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS.

This applies to:

  • Claims related to services, consultation, or digital interactions;
  • Claims against partners or affiliates when raised alongside claims against CCI.

There is no judge or jury in arbitration, and court review of an arbitration decision is limited. The Federal Arbitration Act applies, and arbitrators may award the same damages and relief as a court.

Arbitration Process:

  • First, submit a written claim with supporting documents to the contact address below.
  • If unresolved after 60 days, either party may initiate arbitration through the American Arbitration Association (AAA).
  • AAA’s rules will apply. For claims under $75,000, the Consumer Arbitration Rules will govern.

You may also opt for small claims court if the dispute qualifies.

CLASS ACTION WAIVER: You and CCI agree not to participate in any class or representative action.

JURY TRIAL WAIVER: If a dispute is resolved in court, both parties waive the right to a jury trial.

  1. Contact Information

To initiate a dispute or send documentation, use the following:

Connect Care Insurance, LLC
500 E Broward Blvd, Fort Lauderdale, FL 33394
Email: connectcareinsuranceusa@gmail.com
Phone: 1 (855) 425-8004

  1. Changes to These Terms

We reserve the right to update or modify these T&Cs at any time. Continued use of our services constitutes your acceptance of such changes.

Scroll to Top